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Associate Process Manager – Content Writing

Associate Process Manager – Content Writing

Are you looking for a fast-paced career with outstanding advancement potential on a global level? If so, think about Tulfa; the world’s leading content production studio. We deliver 360° rich and interactive product page content for our Fortune 500 clients to create best-in-class digital experiences for their consumers, every day. So, if you are an ambitious-driven individual who can develop new business as well as fulfil existing clients’ requirements, then we want to hear from you.   

We are seeking highly motivated, achievement-driven quality analysts to contribute to our double-digit growth, backed by the solid infrastructure of a content studio. If you are passionate about quality checks with a growing business that is penetrating an untapped, emerging market, Tulfa is the perfect fit for you. 

About the Role 

As an Associate Process Manager, you will be responsible for processing all copy content related to merchandise on the e-commerce websites. You will write descriptions and product information for all products for various e-commerce marketplaces and brand websites, aggregate factual information from a variety of sources to construct pitch-perfect selling copy, uphold the brand voice, partner closely with associates in e-commerce merchandising to plan and prioritize deliverables, accordingly. 

Scope and Responsibilities:  

  • Adhere to e-commerce copy style guidelines. 
  • Possess the ability to work quickly with extreme flexibility and exceptional attention to detail. 
  • Ensures content workflow process runs smoothly. 

• Craft compelling, pitch-perfect product copy for various e-commerce marketplaces and brands websites.  

•  Must be a fast writer, writing product copies of 3000 words per day on average with high attention to detail. 

• Write Merchandise content i.e. product descriptions (high-end catalog style), shopping guides, size charts, and other product-specific copy, brand, trend and gift descriptions, as well as feature editorial and promotional copy  

• Supports the ecommerce Copy Style Guide project, drafting, modifying and updating Style Guides/Standards; Performs quality assurance on product pages and make edits to adhere to Copy Standards  

• Writes SEO copy for a variety of pages on the web site (content + product pages).  

• Modifies existing web product copy to support change requests from merchant and customer service teams.  

• Partner with e-commerce category managers and brand partners to ensure branded products are communicated in an elevated, unified way across channels.  

• Proofs and signs off on copy prior to go live. 

• Patterns the competition to understand best practices in ecommerce copy; “Walks our store” and makes compelling recommendations to optimize the digital customer experience.  

• Develops mastery of the Content Management System, and makes recommendations for optimizations.  

• Helps define and adhere to the end-to-end copy production process.  

• Ensure that copy is accurate and effective in communicating the desired message.  

• Archive approved merchandise copy content for reuse and historical reference.  

• Perform other responsibilities as assigned. 

• Partners closely with associates in Ecommerce Merchandising to plan and prioritize deliverables Basic.  

Skills and Experience:  

  • Professional process management experience. 

• Strong technical knowledge relevant to typical e-commerce environment. 

• Previous product writing experience, experience developing and implementing a concept from start to finish is critical.  

• Has a strong sense of ‘brand’ and customer experience.  

• Excellent writing, editing and proofreading skills. 

• Proficient in spelling, with excellent attention to detail. 

• Bachelor’s Degree in Communication, English, Marketing, Journalism or related field expected.  

• Proficient in MS Office (Word, Excel, PowerPoint) The information contained in these documents is confidential, privileged and only for the information of the intended recipient and may not be used, published or redistributed without the prior written consent of Tulfa Inc.  

• Knowledge of Search Engine Optimization, Google Keywords.  

• Experience in managing content via CSVs & Excel sheets will be an added advantage.  

• Should be able to work on SEO keywords. 

• Should be able to properly manage all the listings at all the platforms.  

• Demonstrated ability to gather and interpret data, create useful reports and convert data insight into actionable steps leading to increased online conversion and sales. 

• Excellent time management and organizational skills, with the ability to prioritize, multitask, and manage deadlines. 

• Candidates having experience of e-commerce industry would be preferred. 

• Ability to partner well with cross-functional team members. 

• Demonstrates speed and agility. 

• Excellent web customer experience sensibility. 

• Strong listening, presentation, and communication skills (verbal and written).  

• Keen analytical thinker and problem solver. 

• Demonstrated proficiency in the use of the English language in reading, writing and speaking. 

• Excellent oral and written communication skills. 

If you enjoy challenges, quality check processes, and are optimistic about your future, don’t miss this opportunity. 

Apply Now

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For U.S. Residents Only: EEO Voluntary Self-Disclosure Tulfa Inc. is an equal opportunity employer that is committed to inclusion and diversity. As a federal contractor, we take affirmative action to ensure equal opportunity to all candidates without regard to race, color, religion, sex, sexual orientation, gender identity, caste, national origin, disability, Veteran status or other legally protected characteristics.
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