When you join Tulfa’s strategic partnerships team, you’ll set your career on track for outstanding achievement with a company that knows no limits. We’re the leader in our industry, achieving double-digit growth by helping clients create amazing digital experiences for their consumers. Our Sales Consultants earn uncapped commission, generous performance-based rewards and exceptional benefits—including top training and all-expense-paid luxury incentive trips to exotic locations around the world for high performers. If you’re coachable, persistent, smart, executive-savvy, and looking for your next great adventure, Tulfa Inc is the place for you. 

Are you looking for a fast-paced career with outstanding advancement potential working for a global market leader? If so, think about Tulfa Inc. The world’s leading content production studio, Tulfa Inc delivers 360° rich and interactive product page content for our Fortune 500 clients to create best in class digital experiences for their consumers, every day.  

We are seeking highly motivated, achievement-driven sales associates to contribute to our double-digit growth, backed by the solid infrastructure of a content studio. If you are passionate about a sales position with a growing business that is penetrating an untapped, emerging market, Tulfa Inc is the perfect fit for you. 

Come be a part of our incredible growth organization! 

About the Role 

The strategic partnerships team at Tulfa Inc acts as a trusted advisor to our customers and is responsible for ensuring they achieve business value and tangible ROI. Customer Success aligns Tulfa stakeholders with our customers to build and maintain strong relationships, working collaboratively with Tulfa executive leadership, sales, marketing, and operations teams. The end result is increased value, retention, customer satisfaction and ultimately expansion of Tulfa’s footprint. 

As a Strategic Partner Manager, you will get an opportunity to work on strategizing the growth of Tulfa’s monetization routes. If you are an ambitious, driven individual who can develop new business as well as service existing clients’ requirements, then we want to hear from you. Your responsibility will be to ensure personal monthly and annual sales targets are achieved and exceeded by utilizing your account management, new business development and sales skills. 

What you will do? 

• Develop an understanding of typical business challenges faced by customers and common objectives to appropriately map Tulfa services and technologies to address their needs. 
• Identify areas for new services and technologies based on customer feedback and demand; effectively communicate ideas to internal stakeholders. 
• Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed. 

• Manage customer surveys (e.g. Net Promoter Score, Customer Satisfaction) following Tulfa engagements and over time. 
• Collaborate with Marketing to create content, including blog posts, webinars, white papers, videos or other collateral that drive customer engagement. 
• Ensure that customers derive maximum value from their investment in Tulfa Inc 
• Lead the initial post-sales, customer-onboarding process and ensure customer needs are being met by the studio and managed services staff. 
• Follow-up with customers, share pertinent resources and ensure they have the capabilities to maximize their content online. 

• Identify new business opportunities and ways customers can continue to derive value through the Tulfa relationship. 
• Collaborate with other Tulfa stakeholder teams to ensure adoption and a successful renewal among Tulfa equipment customers. 
• For ongoing customer projects, facilitate project work (collecting product lists, needs, scheduling, etc.) and own the experience for those customers. 
• Collaborate with Tulfa leadership to build customer health indicators to use in reporting and preparation for customer business reviews. Own the implementation and monitoring of those metrics over time. 
• Work internally to approve invoices and change orders. Communicate with customers externally to address billing and payment questions. 

Technology, Product, and Customer Experience 

• Develop an understanding of typical business challenges faced by customers and common objectives to appropriately map Tulfa services and technologies to address their needs. 
• Identify areas for new services and technologies based on customer feedback and demand; effectively communicate ideas to internal stakeholders. 
• Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed. 
• Manage customer surveys (e.g. Net Promoter Score, Customer Satisfaction) following Tulfa engagements and over time. 

Requisites – Qualification and Skills 

• 2-3 years of related work experience 
• Experience in enterprise client service 
• BA/BS or equivalent 
• Ability to prioritize, multitask, and perform effectively in a highly dynamic work environment 

• Strong knowledge of business processes (Sales, Marketing, Service, Support) 
• Ability to quickly learn and become proficient in Tulfa services’ methodology and ability to understand Tulfa’s technology capabilities 
• Strong communication and interpersonal skills, with the ability to navigate conflict 
• Proven experience building excellent client relationships, offering value added, insightful and strategic insight into their business 
• Experience selling IT, staffing/recruiting, content or professional services solutions highly preferred 

• An independent and thoughtful sales professional with exceedingly developed sales and negotiation skills 
• An overachieving sales professional who can confidently articulate and quantify previous successes 
• A purposeful sales professional who has an established sales process and is coachable to build upon previous success using Tulfa’s best practices 
• Ability to develop and conduct effective presentations via the telephone with contract decision makers (c-level) 

Benefits 

• Outstanding compensation. We offer best in the industry commissions and generous benefits; including a robust time off allowance and great “perks”. 
• A collaborative, positive culture. You’ll work with people who are as enthusiastic, smart and driven as you are. You’ll be managed by the best too. 
• We offer the excitement of a fast-paced entrepreneurial workplace and the professional growth opportunities of an established global organization along with limitless growth and learning opportunities 
• You’ll work with smart people, receive continual investment in your talent and learn about the latest in all things digital.